LEROYALE COLLECTION FAQ'S
Welcome to Le Royale Collection Inc, Boutique we carry a line of trendy, Afro Inspired fashion trend and accessories. We also carry a line of 100% luxurious Remy Hair extension bundles, and Lace Front Units from our LRC Luxe Hair lounge.
Below are some frequently asked questions. LRC Luxe Hair is an extension of Le Royale Collection, Inc. Boutique. We are a woman own and black own boutique located in Albany NY.
Do I need to sign up to buy?
You are not required to as you can check out as a guest, but creating an account with Le Royale Collection is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.
I can't remember my password, how do I find it?
You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!
What methods of payment are accepted?
We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal’s encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.
Is entering my credit card info here safe?
All payments are processed securely through PayPal’s encrypted payment page. Which uses the latest and greatest in security technology! A SSL certificate is used to secure the payment page and API endpoints.
Why don't you ship to my country?
As of right now, we are only currently shipping to the U.S.A. However, we may be flexible and willing to ship to certain other countries, such as Canada, parts of Europe and etc on a case by case basis. In the event you would like to order our products and live somewhere we have not specified as a designated shipping region, please email, or text us and we might be able to work something out for you
How much is shipping?
Majority of our hair products ship for FREE to anywhere in the United States. Any purchase over $85 from our clothing boutique qualifies for free shipping. Most of our items ships via, USPS, FedEx, and or UPS. DHL shipping is occasionally utilized, however, this is on rare instances. All items under $85 ship at a $9 flat rate fee. Tracking numbers are included with all shipments.
* For most international shipping the cost starts at $28.50. Occasionally, we offer free shipping to certain international countries, based on the amount of items being purchase. Feel free to contact us at anytime for further clarifications*
How long will it take for my items to arrive?
You will normally get your package within 4-7 business after purchase, this includes processing time. We aim to ship your item within 24-48 hours or less after payment. In most cases, most of our customers receive their items within 3-5 business days after purchase. Our goal is to get you, your product ASAP… Unless of course there is some weather issues or other non-evitable crisis such as COVID-19; or other issues that may arise directly from the shipping companies themselves, as this may impact and or delay shipping time to you, as these are issues out of our control.
How do I get a refund?
At this time, we do not offer refunds. We do perform extensive inventory check prior to sending you your package, to ensure we are sending you high quality products. However, we do have an exchange policy. To receive an exchange, all you would need to do is to email, text or call us to let us know WITHIN 3 DAYS from when you received the item. Let us know you want to exchange your UNUSED, non-damaged hair, clothing or products. Items needs to be in It’s original packaging or with it’s original tag. We will then provide you with a return shipping address. Only ship to the address we provide you. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent to you, we will then issue an exchange. Once your item has been received, and processed, we will contact you, and you will be able to select the same or any item(s) that you want at an equal value, if the value of what you want is more, we will adjust the payment, which will allow you to pay the difference. We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.
How do I return / exchange items?
To return or exchange any item, all you need to do is to email, or text us to let us know WITHIN 3 DAYS from when you received the item to inform us that you want to return or exchange your UNUSED, non-damaged hair clothing, products and or etc. Once we receive it in the mail or you may also arrange a drop off time, to our boutique. Once we have confirmed your return product and it’s condition, we will contact you and initiate the exchange process. You will be able to select same, or different item of equal value or more. If there is a cost difference for the exchange, you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid. Or you may also schedule an in person pick up time if you’re local to the Capital Region District.
We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can also be on the lookout for your return as well.
All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then will we cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.
What if I change my mind?
If you change your mind on a purchase or exchange, or you would like to make an adjustment on an order; please contact us by text / phone and/or email AS SOON AS POSSIBLE so we can cancel, refund, or void your order and/or payment, if possible. However, if we have already started processing your order / shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you, then you will be notify to tap into our hassle free exchange program.
We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well. All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.
What Quality Hair do you carry?
We carry 100% Remy virgin hair that are directly sourced and produced by of the largest Hair Manufactures in Asia. We are able to compete with the highest names in the industry because, we have no middle man in our process. All of our hair go through a rigorous testing and inspection process both by our manufactures and us.
Our Quality Assurance
To ensure we bring you nothing but the best quality hair and a holistic beauty standard approach. Here at LRC Hair Luxe, an extension of Le Royale Collection, Inc, we pride ourselves in being great advocates for the management of your own natural hair. Therefore we not, only carry products that can enhance the growth of your own beautiful locks, coils and etc, but; we also ensure that every Virgin Hair Extension, Lace front closures, wigs and etc. are processed in the most effective and healthy manner in order to provide you with beautiful elegant, high quality luxurious protective hairstyles. As a result, our hair bundles and units are manufactured with no to minimal chemicals to ensure we are bringing you healthy yet completely disinfected products to avoid any health issues.
Why order from us?
First and for most, here at Le Royale Collection Inc, Boutique, we are customers first before anything, so we do understand the importance and the value of building a relationship with our royale doves , while providing quality customer service, and quality products. We are easily accessible 7 days a week. We provide great customer service, and great response time. You can chat with us via text, email and or any of our social media platforms, and we will be sure to get in contact with you within a few moments or within less than 24 hours.
Here at LRC Luxe Hair, you’re not just a number on a spread sheet, you’re valued and you’re appreciated. We love to engage with our doves in addition to providing you with great tips on all of our social media sites to ensure you get the best out of your investment.
What is a Lace Closure?
Lace closures are thin hair pieces made of lace which are only a few inches long and wide so that they lay flat on your head. Lace closures ensure that all of your hair is being protected while you color and blend the textures of your weave, allowing for endless coloring and hair dyeing without all of the problems and worries of color blending with your own natural hair.
How many bundles/packs of hair do I need for a full head sew-in?
The amount of bundles/hair packs necessary for a full head sew-in are solely variant upon the lengths of the bundles you are purchasing. Since each bundle is the exact same in weight, keep in mind that the longer the hair, the shorter the width of the weft.
Here is our guide: Hair 8” through 18” in length:
We recommend a minimum of 2 bundles/packs, though 2 should most often times cover your full head sew-in. We recommend 3-4 bundles if you are seeking a very full look.
Note: We also recommend one lace closure if you are wanting to cover up your own hair. A Closure is the perfect way to achieve great protective yet elegant style. In addition, for individuals whom maybe experiencing hair damages due to excessive heat, product damages; and or for those with hair loss, due to health issues, or are bald, balding, or thinning out in the front or top of your head. A closure is the perfect protection/ finish for your natural hair.
Hair 20”+ in length:
We recommend a minimum of 3 bundles, though 3 bundles will most often times cover your full head sew-in. We recommend 4 to 5 bundles if you are seeking a very full look.
Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head.
How much does each bundle/pack of hair weigh?
Each bundle/pack of hair weights a total of 100 grams/3.5 ounces.
What items are kept in stock/ pre-order?
Body Wave Virgin Hair Style: Extensions 8” through 30`” in length
Natural Straight Virgin Hair Style: Extensions 8” through 30” in length
Water Wave Virgin Hair Style: Extensions 8” through 30” in length
Kinky Yaki Straight Virgin Hair Style: Extensions 8” through 30” in length
Deep Wave Virgin Hair Style: Extensions 8” through 30” in length
All of our Lace Closures:
Closures 8” through 20” in length
We also have several new items coming in periodically including 613’s and so much more.
Tips on how to care for your hair.
With proper care it should last you many months. Here are a few must read tips to help you along the way.
1 Always brush your hair before going to bed. Always use a wide tooth brush or detangling comb and gently brush the hair while holding it down with your other hand to prevent unnecessary tension and pulling.
2 Before shampooing your hair, always detangle it. Always wash your hair gently in a downward motion using your fingers. Do not scrub or bunch hair together as this will cause the cuticles to open up and rub against each other which would then cause tangling.
3 Always condition your hair with a moisturizing conditioner such as silicon mix. This alone will make a huge difference.
4 Every 4 times or so you wash your hair, add one tablespoon of apple cider vinegar to your shampoo and water mix. Apple cider vinegar will clarify it, add shine, and remove build up from your hair.
5 You can also condition wash your virgin hair, this means skipping the shampoo and using your conditioner just like you would your shampoo.
6 If possible, be patient with your virgin hair weave and let it air dry after washing it.
7 Apply a small amount of coconut oil 2 to 3 times per week as required.
8 Avoid alcohol based products for your hair as alcohol is very drying to hair.
9 Moisturize your hair as needed with high quality leave in moisturizers and conditioners.
10 Last but not least, our virgin weave extensions are very high quality, very little product is needed. Do not weight down your hair by using too much unnecessary products.
I see some items on your social media site, but not on the site?
Some of our items, are posted through our social media and may not be posted to our website. This often happens for various reasons. 1) We do have a physical store front location, therefore that item maybe be only available in limited quantity or maybe a limited edition product. 2) In some cases, it may mean that we have not yet uploaded it to the website. If you see something on our social media site that you are interested in, DM us or shoot us a text or stop by during our business hours and will be sure to answer any questions and or process your order. We’re able to process orders through our site, in store/ in person, or electronically via PayPal or cashapp.